Service Details

Customers are notified by phone within 2 days form receipt of your posted / faxed/ phoned / e-mailed requests. If after 2-3 attempts we are unsuccessful in contacting them, we send a postcard, by first class delivery service. The customer is asked to confirm the appointment before the call is made. If no such confirmation is received, the day prior to the visit our office staff try again to contact the customer by phone. If again unsuccessful the service sheet is taken on the day as an unarranged call. If time allows the customer is phoned whilst in the area. If a second attempt is made to contact the customer with no success the paperwork is returned. You will be kept informed at all times.

The area within 50 miles of our base is visited on a weekly basis. The extreme of our service areas are visited within 7 to 10 working days, unless incoming number of requests allow for earlier visits.

Our vans go out fully equipped with everything required to complete on site repairs, unless replacement panel parts are required. Frame rails, Dacron, 1" foam, springs, castors etc.are already part of our extensive tool kit. We also have digital cameras so every inspection has one or more photo's taken. If requested we are able to use the Internet to send the report and Digi pix through quickly. Inspection copies and photo's will then be posted along with the sample (if applicable) at the end of each week. If requested the reports can be sent via fax the day after inspection. Each van has an engineer dressed in the company uniform, along with a mobile phone.

We have all electrical equipment tested every 6 months. Our compressors are annually inspected and tested. Full insurance covers both public and employees liability, details available on request.

The inspection / call out charges are between £25 - £35 + vat (depending on area), this includes the first 10 minutes on site. Labour is charged at 20 minute units, £10 / unit. Call out charges and hourly rates can be negotiated for high request service customers.